Effective Date: September 10, 2026
Welcome to CLIVORAA, legally operated by Empire Furniture Home Decor.
We want you to feel confident when purchasing from us. This Return and Refund Policy explains when products can be returned, the condition products must be in, how to request a return, how return shipping is handled, how refunds are processed, and how long refunds typically take.
All amounts and figures mentioned in this policy are in United States Dollars (USD).
CLIVORAA accepts returns for both:
Defective products
Non-defective products, including eligible change-of-mind returns
Returns are subject to the requirements and conditions described in this policy.
You may request a return within 30 calendar days from the date your order is marked as delivered.
The 30-day return period applies to both eligible defective and non-defective returns.
Return requests submitted after the 30-day return period generally cannot be accepted.
CLIVORAA does not currently offer a lifetime return period.
You may request a return when:
The product arrived damaged in transit.
The product is defective.
You received an incorrect product.
You changed your mind after receiving the product.
The product otherwise qualifies under this policy and the return request is submitted within the applicable 30-day return window.
CLIVORAA accepts returns for new products only.
For purposes of this policy, a product qualifies as new when it has not been used and remains in its original condition, subject to the nature of the return.
Returned products must:
Be in their original condition.
Not have damage caused by misuse, improper handling, modification, or other actions occurring after delivery.
Include the components and accessories supplied with the product, where applicable.
Be accompanied by proof of purchase or a valid CLIVORAA order number.
Products that have been used, materially damaged, altered, or modified after delivery may not qualify for a return or refund.
For damaged, defective, or incorrect products, please contact us promptly so that we can determine the appropriate resolution.
Before sending a product back, please contact us at info@clivoraa.site or +1 916-851-0033 to request return authorization.
Please do not send a return to our business address without receiving return instructions from us first.
After reviewing your request, we will provide the appropriate return instructions and, when applicable, the return shipping label or instructions for obtaining one.
Unauthorized returns may be delayed or may not be accepted.
If a product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can investigate the issue promptly.
Please provide:
Your order number
A description of the problem
Clear photographs of the product
Clear photographs of the outer shipping packaging
Any other information reasonably necessary to evaluate the issue
If the return is approved because the product arrived damaged, defective, or incorrect, CLIVORAA will provide a prepaid return shipping label at no cost to you, where a physical return is required.
The 48-hour notification period is intended to allow us to promptly investigate delivery damage, defects, and incorrect shipments.
CLIVORAA also accepts eligible returns when a customer changes their mind.
For a change-of-mind return:
The return request must be submitted within the 30-day return window.
The product must satisfy the new-product condition requirements described in this policy.
The customer is responsible for the return shipping cost.
Original outbound shipping charges are non-refundable.
All returns under this policy are handled by mail.
CLIVORAA does not currently offer in-store returns or returns at a physical drop-off location.
After your return is approved, we will provide the appropriate return shipping instructions.
For approved returns resulting from:
Damage during shipping
A defective product
An incorrect product
CLIVORAA will provide a prepaid return shipping label at no cost to the customer, where a physical return is required.
For eligible non-defective or change-of-mind returns, the customer is responsible for the return shipping cost.
If a return label is supplied with the order, the customer should use that label according to the return instructions provided with the order.
If a return label is not supplied with the order, CLIVORAA will provide return-label instructions when the return is approved.
CLIVORAA does not charge a restocking fee on approved returns.
Restocking Fee: $0.00 USD / No cost
CLIVORAA does not currently offer direct product exchanges.
If you would like a different product, style, or model, you may return the eligible product under this policy and place a new order separately.
A return may not be accepted when:
The return request is submitted after the 30-day return period.
The product has been used or materially altered after delivery.
The product has been damaged because of misuse, improper handling, or actions occurring after delivery.
Required components or accessories supplied with the product are missing.
The product is a gift card.
The product otherwise fails to meet the applicable return conditions described in this policy.
Once your return has been authorized, please follow the return instructions we provide.
We strongly recommend using a shipping service that provides tracking when sending a return.
Tracking information helps establish that the return was shipped and allows both you and CLIVORAA to monitor its progress.
CLIVORAA is not responsible for a return that cannot reasonably be verified as having been shipped or delivered when tracking or other shipment evidence is unavailable.
When your return arrives at our designated return facility, we will inspect the product to determine whether it meets the applicable conditions of this policy.
After inspection:
If the return is approved, we will process the applicable refund.
If the return does not qualify, we will notify you and explain the reason.
Where appropriate, we may provide additional instructions regarding the returned product.
Approved refunds are generally issued to the same payment method originally used to place the order.
For example, if you paid by credit or debit card through Stripe, the refund will generally be returned through the original payment method.
For orders paid through third-party payment services such as Affirm or Afterpay, the refund may also be subject to the applicable provider’s processing procedures and terms.
We are generally unable to redirect an approved refund to a different card, bank account, or payment method.
Once an eligible return has been received and inspected and the refund has been approved, CLIVORAA typically processes the refund within 10 business days.
Refund processing time: 10 business days.
This timeframe refers to the time CLIVORAA typically requires to process an approved refund after receiving and inspecting the returned product.
After CLIVORAA processes the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
The date the refund is processed by CLIVORAA may therefore differ from the date the funds become available in your account.
If your approved refund has not appeared after the applicable processing period:
Check your payment account or bank statement.
Contact your bank, card issuer, or payment provider to ask whether the refund is still being processed.
If you still need assistance, contact us at info@clivoraa.site with your order number.
We will review the transaction and provide any available information regarding the refund.
If an order is refused or returned to us because of an issue attributable to the customer, rather than shipping damage, carrier error, or an error by CLIVORAA, we may deduct applicable original outbound shipping charges and carrier return fees from the refund where permitted and applicable.
Any applicable deduction will be communicated as part of the refund process.
If an order was purchased using a discount code, promotional offer, or other price reduction, any refund will generally be based on the actual amount paid for the returned product rather than its original undiscounted price.
Any non-refundable shipping charges or other applicable deductions will be handled according to this policy and the terms disclosed at the time of purchase.
CLIVORAA does not currently advertise or provide a separate seasonal or holiday return-window extension.
Unless a different return period is expressly stated on the applicable product page or at the time of purchase, the standard 30-calendar-day return window applies.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: CLIVORAA
Legal Business Name: Empire Furniture Home Decor
Website: https://clivoraa.site/
Email: info@clivoraa.site
Phone: +1 916-851-0033
Business Address: 3160 Gold Valley Dr #100, Rancho Cordova, CA 95742, United States
Live Chat: Available 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PDT
Typical Response Time: Within 24–48 hours during business days
Time Zone: Pacific Daylight Time (PDT)