Frequently Asked Questions (FAQs)

1. What is CLIVORAA?

CLIVORAA is your online destination for stylish and functional home organization and furniture pieces, including console tables, entryway shoe racks, metal stackable shoe shelves, and non-woven storage options designed to keep your living spaces organized.

2. Where is CLIVORAA located?

Our business address is 3160 Gold Valley Dr #100, Rancho Cordova, CA 95742, United States.

3. How can I contact customer support?

You can reach our team via:

• Email: info@clivoraa.site
• Phone Number: +19168510033
• Live Chat Support: Available 24/7 on our website
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PDT)

1. What products does CLIVORAA currently offer?

We specialize in home organization furniture, including:

• CLIVORAA 4-Tier Storage Console Table with 2 Drawers ($49.00 USD)
• CLIVORAA Shoe Rack for Entryway, Freestanding ($42.00 USD)
• CLIVORAA Stackable Shoe Rack, 4 Tier Metal Shoes ($28.00 USD)
• CLIVORAA Shoe Rack – Non-Woven Shoe Rack Shelf ($19.00 USD)

2. Are your prices listed in USD?

Yes, all prices on our website are listed and processed in United States Dollars (USD).

1. Do you offer free shipping?

Yes! We offer Free Standard Shipping ($0.0 USD) on all orders across the United States.

2. Where do you ship?

We currently ship exclusively within the United States of America.

3. What is your order cut-off time?

Our daily order cut-off time is 2:00 PM Pacific Daylight Time (PDT). Orders placed before 2:00 PM PDT on a business day begin processing the same day. Orders placed after this time, on weekends, or during holidays begin processing the next business day.

4. What is the handling and processing time?

Our handling time is 1 business day (Monday through Friday, excluding public holidays).

5. How long does transit and delivery take?

• Transit Time: 4 to 5 business days (Monday–Friday).
• Total Estimated Delivery Time: 5 to 6 business days from the date of purchase.

6. Will my order include tracking?

Yes, every order includes tracking information. Once your package is dispatched, you will receive a shipping confirmation email with your tracking details within 24 to 48 hours.

1. What payment methods do you accept?

We accept secure payments through Stripe, PayPal, Affirm, and Afterpay.

2. Can I change or cancel my order after placing it?

We do our best to accommodate order adjustments if you contact us immediately. However, once an order moves into fulfillment and is handed over to the carrier, we are typically unable to make changes or cancel it. Please review our Shipping Policy for more details.

1. What is your return window?

You have 30 calendar days from the date your order is delivered to request a return on an eligible item.

2. Are items required to be in original condition?

Yes, items must be unused, in their original condition, and include all original packaging and accessories.

3. Do you charge a restocking fee?

No, we charge a $0.00 USD restocking fee on approved returns.

4. How long do refunds take?

Once we receive and inspect your returned item, approved refunds are typically processed within 5 to 10 business days, though your bank or payment provider may require additional time to reflect the funds in your account.