Effective Date: September 10, 2026
Welcome to CLIVORAA (legally operated by Empire Furniture Home Decor). We want you to feel completely confident about every item you order from us. This Return and Refund Policy explains which items qualify for a return, the conditions they need to be in, the steps required to send something back, how refunds are handled once received, and how long the process typically takes. We recommend reading through this before starting a return so the process goes as smoothly as possible.
All amounts and figures mentioned in this policy are in USD.
You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you not to wait too long if you need to send something back.
You are welcome to request a return if any of the following applies to your order:
The item arrived damaged in transit
You received a defective product
We sent you the wrong item
You simply changed your mind after receiving it
The item is still within the eligible return window and meets our return conditions
For an item to qualify for return, it must:
Be sent back within 30 calendar days of the delivery date
Be unworn, unused, and in its original condition
Include the original box, papers, tags, and any accessories that came with it
Show no signs of damage, scratching, resizing, or wear that occurred after delivery
Be accompanied by proof of purchase or a valid CLIVORAA order number
Items that do not meet these conditions may be sent back to you or may not qualify for a refund.
Before shipping anything back to us, please reach out to info@clivoraa.site or call +19168510033 to request return authorization first.
Please do not send items directly to our business address without prior approval—unauthorized returns may be delayed or refused.
Once we review your request, we’ll send you clear return instructions along with the correct return shipping address to use.
Our Fault (Damaged, Defective, or Incorrect Items): If the return is due to an item that arrived damaged, defective, or incorrect, please notify us within 48 hours of delivery and include your order number, clear photos of the item(s), photos of the outer shipping packaging, and a short description of the issue. Once approved, we’ll provide you with a prepaid return shipping label at no cost to you, with no deduction for shipping charges.
Change of Mind: If you simply changed your mind and are returning an otherwise eligible item, return shipping costs will be your responsibility, and original outbound shipping charges are non-refundable.
We do not charge a restocking fee on approved returns.
Restocking Fee: $0.00 USD
We currently do not offer direct exchanges. If you’d like a different style, size, or model, you can return your eligible item under this policy and place a new order separately for the piece you prefer.
The following are not eligible for return:
Items that have been worn, used, resized, engraved, or otherwise altered after delivery
Items sent back without their original box, papers, or accessories
Products showing damage caused by improper use or handling after delivery
Return requests submitted after the 30-day window has passed
Gift cards
We strongly recommend using a shipping method that includes tracking when sending an item back to us. Unfortunately, we are not able to process or verify a return that we cannot confirm was actually shipped, so tracking protects you as much as it protects us.
Inspection: Once your returned item arrives at our facility, our team inspects it to confirm it meets the conditions required for a refund.
Outcome Notification: After the inspection is complete, we’ll send you an email letting you know whether your refund has been approved or, in rare cases, declined.
Original Payment Method: Approved refunds are always issued back to the same payment method originally used to place the order (such as Stripe, PayPal, Affirm, Afterpay, or your card). We are unable to redirect a refund to a different card, account, or payment method.
Once we’ve received and inspected your return, approved refunds are typically processed within 5 to 10 business days.
Keep in mind that even after we’ve issued the refund on our end, your payment provider (such as Stripe, PayPal, Affirm, Afterpay, or your bank) may need some additional time before the funds actually show up in your account.
If it’s been longer than expected and you still haven’t seen your refund, here are a few things worth checking first:
Double-check your payment account or statement directly.
Reach out to your bank or payment provider to ask about processing times on their end, since some institutions take longer to post refunds than others.
If you’ve done all of this and still need help, reach out to us at info@clivoraa.site and we’ll look into it with you.
If a delivery is refused for reasons that aren’t related to shipping damage, a carrier mistake, or an error on our part, we reserve the right to deduct the original outbound shipping charge along with any carrier return fees from your refund, where applicable.
In certain situations, only a partial refund may be issued—for example, if an item shows signs of wear or is missing original accessories that don’t fully disqualify it from return but do affect its resale condition. If this applies to your return, we will always explain the reason clearly in the email confirming your refund outcome.
If your order was placed using a discount code, store credit, or promotional offer, your refund will reflect the actual amount paid, not the original full price of the item.
Review our other store guidelines via the links below:
If you have any questions about returns, refunds, or this policy, our team is ready to help:
Business Name: CLIVORAA
Legal Business Name: Empire Furniture Home Decor
Website: https://clivoraa.site/
Support Email: info@clivoraa.site
Phone Number: +19168510033
Business Address: 3160 Gold Valley Dr #100, Rancho Cordova, CA 95742, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (PDT)
Live Chat Support: Available 24/7
Response Time: Within 24 to 48 hours during business days
Time Zone: Pacific Daylight Time (PDT)