At Clivoraa, customer satisfaction is important to us. We want you to shop with confidence, which is why we offer a straightforward return and refund process. Please read this policy carefully before making a purchase from clivoraa.site.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must be:
Unused and in its original condition
Free from signs of wear, damage, or misuse
Returned with all original packaging, labels, and accessories
Accompanied by proof of purchase or your order number
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For hygiene, safety, or promotional reasons, the following items cannot be returned:
Personalized or custom-made products
Clearance or final sale items
Gift cards
Products that have been used, assembled, or damaged after delivery
If you’re unsure whether your item qualifies, please contact us before sending it back.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
A damaged item
A defective product
The wrong item
An item with missing parts
Contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and work quickly to provide a replacement, exchange, or refund when appropriate.
How to Request a Return
To begin a return, please email our customer support with:
Your full name
Order number
Reason for the return
Photos of the item (if applicable)
Once your request is approved, we will provide return instructions.
Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving a defective or incorrect item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Refund Process
After your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is the result of our mistake.
Exchanges
We replace items only if they arrive damaged, defective, or incorrect.
If you need an exchange for the same product, please contact us with your order details, and we will guide you through the process.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be canceled. In such cases, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
